• Returned merchandise and refund policy
At The Ark is a registered charity in the state of Queensland and registered for Tax purposes. We rely on the generosity of our supporters to assist us in our work. All donations $2 and above are fully tax deductable in Australia and a relevant tax receipt will be forwarded upon any donation received.
When purchasing any items from our website store, please choose carefully as we do not offer refunds unless the item is faulty. We will of course exchange any items if wrong sizes have been delivered incorrectly. Please note that if you have chosen an incorrect size and require At The Ark to exchange the item an additional postage charge maybe required.
• Delivery policy
All items purchased from our store will be despatched withing 5 working days of receipt of the order. Where possible items will be posted in Australia by Australia post. All items purchased outside of Australia will be handled individually.
• Currency of transaction
As shown on the checkout - all transactions are in Australian Dollars $AUD
• Security capabilities and policy for transmission of payment card details
At The Ark does not capture or store any card information. All card information is handled directly via the secure ANZ e-gateway facility on our behalf.
All personal consumer information gathered by At The Ark is retained explicity for the use of At The Ark marketing via its E-news and direct mail campaigns. Information is NOT shared with any other organisation. An opt out option is available on all e-news letters,